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lisa75
Posts: 2
Member Since: ‎03-16-2013
Message 1 of 37 (74,956 Views)
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pavilion g6 laptop keyboard not working

The entire keyboard on my hp pavilion g6 laptop completely stopped working.  Like it's locked?   I did install Office Prof 2013 and then it stopped working.  Not saying this was the reason, but it's the only thing  I've done differently.

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DavidPK
Posts: 31,699
Member Since: ‎09-24-2010
Message 2 of 37 (74,952 Views)

Re: pavilion g6 laptop keyboard not working

Hi,

 

Try the following.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to see if this will launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Note:  If you find the keys don't work in the Bios menu, then this is likely to be a Hardware issue.

 

Regards,

 

DP-K

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Honor Student
lisa75
Posts: 2
Member Since: ‎03-16-2013
Message 3 of 37 (74,950 Views)

Re: pavilion g6 laptop keyboard not working

Thanks Much :smileytongue:

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DavidPK
Posts: 31,699
Member Since: ‎09-24-2010
Message 4 of 37 (74,944 Views)

Re: pavilion g6 laptop keyboard not working

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Honor Student
Arz_B
Posts: 3
Member Since: ‎07-14-2013
Message 5 of 37 (68,023 Views)

Re: pavilion g6 laptop keyboard not working

I am having the same problem. But it happens everytime I turn on the computer or after hibernation. The touchpad works but the keyboard doesnt and cannot access my computer. So it seems that before I turn on the computer I will have to remove the battery and reset the settings each time. Any fix to this?

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Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 6 of 37 (67,898 Views)

Re: pavilion g6 laptop keyboard not working

Could you please give me the exact product number for your computer?
 
If you need help finding it, you can use the following link:
 
Thanks,
Kyle
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Honor Student
shery_8
Posts: 2
Member Since: ‎07-20-2013
Message 7 of 37 (67,300 Views)

Re: pavilion g6 laptop keyboard not working

[ Edited ]

I am having the same problem. But it happened when iI turn on the computer after hibernation. The touchpad works but the keyboard doesnt and cannot access my computer.  Any fix to this? kindly help me :smileysad:

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Honor Student
shery_8
Posts: 2
Member Since: ‎07-20-2013
Message 8 of 37 (67,243 Views)

Re: pavilion g6 laptop keyboard not working

I am having the same problem. But it happened when iI turn on the computer after hibernation. The touchpad works but the keyboard doesnt and cannot access my computer.  Any fix to this? kindly help me 

 

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yosra
Posts: 1
Member Since: ‎07-24-2013
Message 9 of 37 (66,581 Views)

Re: pavilion g6 laptop keyboard not working

I have the same problem keyboard not working

I bought HP Pavilion g series last year.

some buttons like (E,D,C,3 F2,F3) and i tried the bios and found that all buttons make sound except those buttons (E,D,C,3,F2,F3) so any help please ..????

Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 10 of 37 (66,316 Views)

Re: pavilion g6 laptop keyboard not working


yosra wrote:

I have the same problem keyboard not working

I bought HP Pavilion g series last year.

some buttons like (E,D,C,3 F2,F3) and i tried the bios and found that all buttons make sound except those buttons (E,D,C,3,F2,F3) so any help please ..????


Hello yosra.

 

Have you tried cleaning under the keys using compressed air?

Is the notebook in warranty?  If so you should contact HP Support directly about this issue.  The number is 1-800-474-6836 if your'e in the US/Canada.  If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.

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