How to erase printer's memory (28493 Views)
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Student
hjmahogany
Posts: 1
Registered: ‎02-10-2009
Message 1 of 23 (28,493 Views)

How to erase printer's memory

I have a hp officejet 4215 all-in-one printer. It is printing old info that I no longer want.How do I erase the printer's memory and start from scratch to print new documents? I have tried "cancel printing" and it does not help. Thanks!!!!!
Student
ldgs43
Posts: 1
Registered: ‎01-13-2011
Message 2 of 23 (26,594 Views)

Re: How to erase printer's memory

I need to erase past print jobs from my printer for security reasons.  How wouild I go about doing this

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Bob_Headrick
Posts: 14,075
Registered: ‎11-17-2008
Message 3 of 23 (26,567 Views)

Re: How to erase printer's memory

 


ldgs43 wrote:

I need to erase past print jobs from my printer for security reasons.  How wouild I go about doing this


 

What printer model? With the exception of a few Laserjet, Designjet and small photo printers the printers do not have any memory for retaining print jobs that would not be cleared by simply turning off the printer.

 

For the original poster in this thread the print job is likely being stored in the computer's spooler, the HP Print Diagnostic Utility may help resolve the issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Honor Student
GSIB
Posts: 2
Registered: ‎02-01-2011
Message 4 of 23 (26,448 Views)

Re: How to erase printer's memory

What about HP G55 office jet that has a scanner?  Does it have a hard drive?

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Bob_Headrick
Posts: 14,075
Registered: ‎11-17-2008
Message 5 of 23 (26,435 Views)

Re: How to erase printer's memory

 


GSIB wrote:

What about HP G55 office jet that has a scanner?  Does it have a hard drive?


 

The Officejet G55 (or any of the G series) does not have a hard drive.  There is no personally identifiable information except for the fax setup and log which would contain telephone numbers.  This can be erased before disposal with a semi-full reset as described here.  I believe holding the - and 6 buttons performs a more thorough reset.


Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Student
ripy
Posts: 1
Registered: ‎02-06-2011
Message 6 of 23 (26,369 Views)

Re: How to erase printer's memory

 
Student
binkster19
Posts: 1
Registered: ‎03-11-2011
Message 7 of 23 (26,071 Views)

Re: How to erase printer's memory

what about the hp 6110 all in one everytime it prints last transaction it brings up the previous owner and other information how can you erase that?

Student
sweetsleepmfry
Posts: 1
Registered: ‎01-22-2013
Message 8 of 23 (18,028 Views)

Re: How to erase printer's memory

Do you need to erase memory from an HP printer when you get a new one?

Regents Professor
jason_h
Posts: 3,962
Registered: ‎10-09-2012
Message 9 of 23 (18,002 Views)

How to erase printer's memory

@ sweetsleepmfry - The only information that would possibly be stored in the printer would be the fax log, because the printer does not have an internal memory chip to store printing/scanning information.

If you do not have information in the fax log, then you be good.

If you want to clear the fax log, then let me know what HP printer you have and I can provide the instructions to clear the fax log.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Teacher
Teacher
SGI
Posts: 115
Registered: ‎02-05-2013
Message 10 of 23 (17,552 Views)

Re: How to erase printer's memory

Try performing a power reset

 

A power reset drains the power from the printer and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
     
    Also, you can try the below troubleshoot:
     
    Switch off printer
    Go to Printer and Faxes, cancel the documents under the HP Printer properties. 
    Switch on.
     
    Good luck!
     
    Hit kudos if I helped.
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