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‎02-29-2012 11:56 AM

HP Recommended

Thank you so much!!! This worked for me. I appreciate it!!

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‎11-16-2012 01:42 PM

HP Recommended

Sorry, but I don't understand how you can hold the 3 and the # down at the same time.... it is the same key...

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‎11-16-2012 02:33 PM

HP Recommended
@dxlarsen wrote:

Sorry, but I don't understand how you can hold the 3 and the # down at the same time.... it is the same key...

The # and 3 keys are the ones on the right side of the printer.  If that does not work the post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-16-2012 05:42 PM

HP Recommended

Thank you so much for trying to help me.... but my printer, HP C309 does not have  "keys" on it anywhere.... am I missing something???

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‎11-16-2012 06:42 PM

HP Recommended
@dxlarsen wrote:

Thank you so much for trying to help me.... but my printer, HP C309 does not have  "keys" on it anywhere.... am I missing something???

What printer model - there are a number of c309 models.  My c309a has a keypad on the right side. opposite end of the touchscreen.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-17-2012 11:09 AM

HP Recommended

HI, Gosh it is nice you take the time to help others..... my Model is the C309g.... no keypad....  : (    I did try to rinse it well and a ton of ink came off the  print cartridge holder, but no luck on getting it to work.

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‎11-17-2012 11:09 AM - last edited on ‎11-17-2012 11:20 AM by

HP Recommended

HP MADE IT IMPOSSIBLE FOR ME TO CONTACT REAL TECHNICIAN - I HAVE DIFFICULTY ACCESSING A REAL EMAIL/PHONE NUMBER EVEN THOUGH I STILL HAVE 1.5 YRS OF WARRANTY LEFT FOR OFFICEJET 6500 . ALL YOUR INSTRUCTIONS FOR 'INK SYSTEM ERROR ARE OF NO HELP & I  AM LOCKED OUT OF MY PRINTER. - IF HP DOESNT CONTACT ME - I HAVE NO CHOICE BUT TO ASSUME HP PROVIDES LOUSY SERVICE : {personal info removed}  (18 NOV 2012)

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‎11-17-2012 11:17 AM

HP Recommended

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-017&h_lang=en&h_cc=us&h_product=3737191&h_page=hpcom...

 

That link should take you to a page where you can fill in info to get to a person to talk to.... hope this helps.

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‎11-17-2012 11:22 AM

HP Recommended
@etnsg wrote:

HP MADE IT IMPOSSIBLE FOR ME TO CONTACT REAL TECHNICIAN - I HAVE DIFFICULTY ACCESSING A REAL EMAIL/PHONE NUMBER EVEN THOUGH I STILL HAVE 1.5 YRS OF WARRANTY LEFT FOR OFFICEJET 6500 . ALL YOUR INSTRUCTIONS FOR 'INK SYSTEM ERROR ARE OF NO HELP & I  AM LOCKED OUT OF MY PRINTER. - IF HP DOESNT CONTACT ME - I HAVE NO CHOICE BUT TO ASSUME HP PROVIDES LOUSY SERVICE [snip]

Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support.  What country are you in?  You can Contact HP through the information provided here.  If you are in the US call 1-800-HPINVENt.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-17-2012 11:32 AM

HP Recommended
THANKS I AM SOOO DESPERATE FOR HELP
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