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‎08-31-2021 02:18 PM - last edited on ‎08-31-2021 02:36 PM by Moderator

HP Recommended
Product: HP Officejet 4632

Installed new genuine HP 61 XL Black cartridge after getting low ink message on my Officejet 4632.

Got new message "Ink cartridge problem.  The following cartridge must be replaced.  Took it out and reinstalled.  Pressed OK.  Same message.  Installed new genuine HP 61 XL black cartridge.  Pressed OK.  Same result.  

Continued removing and repalcing same cartridges.  Same result.

Turned printer off and on.  Same result

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1 person had the same question
1 REPLY 1

‎08-31-2021 02:44 PM

HP Recommended

I'm having the same problem with a new yellow cartridge! Printer says it's not there or it's not HP or it's damaged. I tried everything you did, then thought while I wait for HP I would put the old yellow cartridge in. Now the printer doesn't recognize that one anymore!

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