Black ink issue

[Grazie88]

I had an issue on my printer.  I already brought to service center due to black ink is not printing despite a full capacity of ink. After printing a few pages the same occur again, I had to brought it back to service center almost twice a month and its been a hassle. And it doesn't make sense, why it is not printing since it appear in the quantity is full, and every time

it occur the ink quantity doesn't even consume 1/8, its almost filled when black ink stops printing

[Gaya1239]

Hi @Grazie88,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.