HP ENVY5010

[TSG1106]

Howdy! I bought genuine HP ink at the store for my HP ENVY 5010-All In One Printer and it’s saying it won’t print b/c it’s not an Instant Ink cartridge.  I am enrolled in the Instant Ink program but needed to print prior to receiving my first order.  How can I use the store-bought cartridges first (brand new) before I utilize the Instant Ink cartridges?  Thank you!

[Rachel571]

Hi @TSG1106

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

You may use genuine Hp ink  cartridges in the meantime.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support

[TSG1106]

Your answer was not for my HP ENVY5010.  Did not help at all.

[Rachel571]

Hi @TSG1106,

Thank you for your response, Since it is an instant ink related issue, I request you to share all the details in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

You can  always  use non instant ink cartridges. The printer should work fine.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support