HP OfficeJet Pro 6968 problems

[Hawkman52]

Hello: My print device is not printing any blue.  Cartridges are new and cleaning the heads has no affect.  I have also downloaded new firmware and printer drivers.
I contacted HP -- Case number [Personal Information Removed].  However, HP has not bothered to contact me.

Ideas ???

[Personal Information Removed]

[Betty0610]

@Hawkman52

Welcome to the HP Support Community.

It could be defective ink or printhead/printer issue.

Does it copy in blue?

Let us know 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Hawkman52]

It does not copy any blue. Everything else seems to be OK.

Harold Hawken

[Betty0610]

Do you've another cyan ink cartridge to try?

[Hawkman52]

No, I do not.  I never dreamed a new cartridge direct from HP would be defective?

Do you feel I should try that?  Get it from HP InstaInk (will they give me a deal?) or go to a retail store?

[Betty0610]

Is your Printer enrolled in Instant Ink?

[Hawkman52]

Yes, I am part of Instant Ink and they sent me the current cartridges I am using less than one month ago.

Harold Hawken

[Hawkman52]

Is there any hope that HP will stand by their product?  I grow weary of continually buying throw-away products.

[Betty0610]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!