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08-20-2021 08:08 PM - last edited on 08-21-2021 06:39 AM by BiancaS
My printer is only printing in black and white, I was trying to locate the grayscale (which I could not find by the way) to turn it off but I must have entered the wrong area and messed something up because not it takes twice as long to print a page and it still only prints in black and white. (However the Print Quality Diagnostic is in color and everything checks out on it)
Solved! Go to Solution.
Accepted Solutions
08-23-2021 07:17 AM
Hi @Lillie1165,
I'd like to help!
I understand you are unable to print in color and the printing is slow.
Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know-how. Try printing.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
08-23-2021 07:17 AM
Hi @Lillie1165,
I'd like to help!
I understand you are unable to print in color and the printing is slow.
Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know-how. Try printing.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
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