I just bought a printer and the ink isn't working.

[sheridanskids]

I just bought this printer and got it set up.

The ink isn't working correctly. 

I did the print cartridge cleaning 3 times and it still isn't working.

I did the virtual assistant and did the things it suggested,

still not printing.

Then I tried to talk to a real person and it turns out my warranty is expired????

It expired a year ago?

But I just bought it last week. 

What is my best course of action from here?

I hate to pay money for new ink, in case it still doesn't work.

Should I just try to return it?

[sandytechy20]

@sheridanskids

Welcome to the HP support community.

I understand that you are getting print quality issues and the warranty is not updated, I am glad to assist you.

Follow the steps mentioned in this document to update the warranty:- Click here

Here are the steps to fix print quality issues:-

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Open the ink cartridge access door.

   

3. Wait until the printer is idle and silent before you continue.

4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait 10 minutes for the cleaned area to dry before you continue.

9. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   

10. Repeat these steps to clean around the nozzles on the other ink cartridge.

11. Close the ink cartridge access door.

Refer to this HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.