My printer is not working

[Zambi111]

My printer HP Deskjet 2700e is not functioning though you are deducting your charges every month and when that now I need the printer badly it is not functioning.

I will be grateful if you could assist me with this issue.

Thanking you in advance.

Kind Regards

[Gaya1239]

Hi @Zambi111 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the HP Deskjet 2700e not working while you have a subscription service. Here are some steps to troubleshoot the printer and get it functioning again:

Basic Checks:

Power and Connection: Verify the printer is plugged in and turned on. If using a wireless connection, ensure the printer is connected to the same Wi-Fi network as your device. For a USB connection, check if the cable is secure at both ends.

Paper and Ink: Make sure there is enough paper in the tray and that the ink cartridges are not empty or low. If empty, replace them.

Restart Devices: Restart both your printer and the device you are trying to print from (computer, phone, etc.). This can sometimes clear up temporary glitches.

Software and Drivers:

Driver Update: Outdated drivers can cause printing issues. Visit the HP website to download and install the latest drivers for your HP Deskjet 2700e https://support.hp.com/us-en/drivers/hp-deskjet-2700e-all-in-one-series/2100187844.

Print Queue: Check the print queue on your device for any stuck print jobs. Clear any jobs that may be preventing new ones from printing.

HP Support Resources:

HP Printer Diagnostics: HP offers a free online tool to diagnose and fix printer problems https://support.hp.com/us-en/document/ish_3666269-3612259-16.

Refer to this document: HP DeskJet 2700e All-in-One series

I hope this helps. 

Take care and have a good day.

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