OfficeJet 6960 prints only blue

[TamTa2]

Dear Community,

I got a OfficeJet 6960 for free, saying that the Printhead probably needs some cleaning. I cleand the head with destilled water and put New Ink-cartridges in the printer, however the printer printer mainly blue. Except in the printhed-cleaning Program it printer some other colours too (see images).

What could be wrong? Did the cleaning not work and there are some jets still stuck? Would a replacement of the printing head work?

Thank you for your answers and best regards!

 

 

[Alden4]

Hi @TamTa2,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 6960 printer is printing only in blue, there could be several reasons behind this issue. Here are a few things you can try to resolve the problem.

• Check the ink levels: Make sure that your printer has enough ink in all the cartridges, especially the black ink. If any of the cartridges are low, replace them.
• Check the print settings: Ensure that the printer is not set to print in only blue color. To check this, go to the printer settings on your computer, and make sure that the printer is set to print in color.
• Clean the printhead: Over time, the printhead of the printer can get clogged with dry ink, which can lead to printing problems. You can clean the printhead manually or use the printer's automatic cleaning function.
• Update or reinstall printer drivers: Sometimes outdated or corrupted printer drivers can cause printing issues. Try updating the drivers or reinstalling them to see if that helps.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support