Please how do I go about this error "indicated cartridge blocked for containing a non-hp chip" on my

[Njidda]

Please how do i go about this error "indicated cartridge blocked for containing a non-hp chip" on my Printer 'Color LaserJet Pro MFP M281fdw

[Jay_G24]

Hi @envy5530ver,

I'd like to help!

I understand you are using a non -HP Toner.

Download available firmware updates from the HP website with the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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