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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer no longer prints in color
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08-18-2021 03:23 PM
I have an HP OfficeJet 4650 and all of a sudden it no longer prints in color; however it copies fine in color. When I printed the Print Quality Diagnostic, color appears although it is a little faded. And the alignment page prints with good color.
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Accepted Solutions
08-24-2021 07:09 AM - last edited on 06-16-2022 08:37 AM by AgathaV
Hi @dedicated2u,
I'd like to help!
I understand you are unable to print in color from your computer.
Try the below suggestions-
Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
HP Customer Support - Software and Driver Downloads
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know-how. Try printing.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
08-24-2021 07:09 AM - last edited on 06-16-2022 08:37 AM by AgathaV
Hi @dedicated2u,
I'd like to help!
I understand you are unable to print in color from your computer.
Try the below suggestions-
Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
HP Customer Support - Software and Driver Downloads
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know-how. Try printing.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
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