Printer not printing black images

[19Tracey64]

Please could someone help me

I've done all the right cleaning and checks to see why my printer will no print black, but had no luck.

could anybody give advise on what else to try please.

[Betty0610]

@19Tracey64

Welcome to the HP Support Community.

I'd be happy to help.

Are you able to copy in black? Do you've a spare black ink?

Let me know 🙂

Thanks!

[HazeTex]

I have this same problem and im not able to print, copy, or scan anyhting. The black cartridge simple does not work. It is brand new and i have tried to clean it (as suggested by an HP employee with distilled water) nothing is working.

[Darcie26]

Thank you for getting back to me

It doesn't print a copy 

I only get a white box when I print a report 

Thanks

Tracey 

[Darcie26]

My photosmart 6520 doesn't print or copy in black ink 

I've tried two new cartridges and done all the cleaning tip I've been told to do but I still only get a white box.

[Echo_Lake]

@Darcie26

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
This seems like a hardware issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!