Scammed by HP??

[Tony55963]

Hi!

My black ink won't print.

I used the virtual assisant who eventually gave me a number to call.

The tech on the phone wanted to connect to my computer but I did not feel comfortable with that.  Eventually he insisted that he connect, as he was looking at my printer drivers, he said found a virus.  Next thing I knew my computer was locked up - and needed a password to continue - and shut down after two minutes.  

$250 plus tax later, I can use my computer again...  But the black ink still won't print.

Who do I complain to?

(I could have purchased a NEW printer for a fraction of the price of this HP "technical support"!)

AGAIN, WHO DO I COMPLAIN TO??

[Kumar0307]

@Tony55963, Welcome to the HP Support Community! I’m here to help.

I don't think it was HP whom you spoke with. Because HP will never charge you $250 to remove viruses from the computer. Yes, this is a scam.

**bleep** your bank and cancel the transaction and beware of scammers.

To resolve the issue with the printer, kindly perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Check the ink levels. Clean the printhead up to 2 times and print a test page to check the result.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Use an alternate black ink cartridge and check if that works. if yes, then it is a defective ink cartridge.

If the issue persists even after replacing the black ink cartridge, I'm afraid the printhead has gone bad and it is non-removable.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!