Delete Printer from HPSmart

[WazzaGC]

Have retired Officejet Pro 8600 and have deleted it with WIN11 control panel. It's still showing up in HPSmart  (Version 152.1.1099.0) as Offline, and is still reporting exhausted print cartridges. How do I delete it from HPSmart. There is no delete function, there is no X for removing the printer, there is no link for uninstall. The HPSmart utility should have a user friendly way of removing a printer from it's view.

[Dragon-Fur · Accepted solution]

@WazzaGC 

Welcome to the HP Community --

Reminder:

The following solution is limited to removing an unwanted printer from the HP Smart application.

Windows

If you have not done so, try

HP Smart > Printer Settings > Section Manage > Hide

HP_Smart_Win_HP+_Print_Anywhere_3

If that does not work, is not available, is available but sticks,

Reset the HP Smart App

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"