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Locked

‎05-11-2024 09:17 AM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Other

I am unable to access any of the menus on my LaserJet m225dw because it requests a password that I no longer remember. I'd like to restore factory settings but understand I need a custom solution of some kind. Any help appreciated!

Category:
1 REPLY 1

‎05-11-2024 12:24 PM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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