Print and Scan Doctor 5.4 won't work

[Chip1970]

Set up my new HP office jet 8022 about a month ago...has worked great and I liked the Print and Scan Doctor feature.  This morning I was prompted to update the PSdr software which I did...and now when you start the find your device step it gets stuck and then windows shuts it down and closes the program...anyone deal with this yet?

PS...I'm using Windows 7, the update says it's compatible, but who knows.

[Matt-]

Having same issue, although I am running Windows 7 32-bit.

[Chip1970]

I ran the windows software compatibility scan (which I accidentally stumbled over trying to troubleshoot this), and it seems to suggest that the HP update thinks I'm on an older OS than windows 7, which is totally frustrating because it worked just fine before I authorized the update..errrrr

[Jay_G24]

Perform windows update and then try installing the HP PRint scan doctor -

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Try downloading the HP print and scan doctor from here  (utility -diagonostic tools)

Keep me posted!

[Chip1970]

I'm on Windows 7 so there is no longer any updates or support from Microsoft.  I have tried everything y'all have otherwise suggested, no dice.

When I run the compatibility check windows states that this program only supports XP, SP3, and later OS's.

I really just want the the 5.2 version I had before the update which worked perfectly

[Chip1970]

have you had any success? all they suggest is uninstall and reinstall, but all i want is the 5.2 version that worked perfectly before i authorized the update...no replies about that request from them as of yet

[Matt-]

Hi Chip, I did try what was suggested but didn't have any joy either. Windows 7 did do a couple of updates (one was the Malicious Software Removal Tool) as it happened, and i tried reinstalling the program after that. I don't think version 5.4 works with Windows 7 for some reason. 

The printer issue I was having did sort itself out in the end. In the past I have resorted to manually updating the port address as the router sometimes changes the printer's IP. 

God bless, Matt

[Chip1970]

Hey Matt.  Yea, despite that the HP specs state that it is compatible with Windows 7, I have reached the same conclusion.  Other than the doctor program, the machine works great...I just really liked this feature and was hoping to get it it restored before something goes sideways and I need it, lol.

We'll see if the HP folks come up with anything, I'll let ya know if they do.

[born-again · Accepted solution]

I haven't gotten any help for this same issue that I posted about in another thread a few days ago.

I have all the Windows updates, including all the servicing stack KB's.  Still no joy.

I finally decided to download an older version of the HPPS Dr. from Filehippo (AKA softonic)

Problem fixed.

HP should address this immediately by either offering a fix or making the previous version available for download on their site while they work on the issue, IMHO.

[Chip1970]

You are AWESOME!! Thanks so much for the very simple solution which no one from HP knew about despit me asking for the older version back.

Thanks for taking the time to reply to my post...PROBLEM SOLVED!!!