Printer set up but does not print

[Teamsupalla5]

I have a HP deskjet 2512 (yes it is old but still worked great with my old Mac). I upgraded to a Mac mini OS Sonoma 14.2. Tried to add my printer, (it is connected via USB) and it says it’s connected. When I try to print, it sends it to the queue and is “printing” for about a second then disappears from the queue. Nothing prints. I’ve tried the HP Easy start, install essential software, then try to add device and it says “cannot configure the device software”. I have tried to reinstall multiple times with same result. I have tried hard restart, I’ve tried resetting printer system in settings and restarting, then adding the printer in settings again. I’ve tried to download HP smart app, but since I’m connecting via USB instead of internet, this doesn’t seem like the right option. Nothing seems to work. 

[ShlomiL · Accepted solution]

Hi,

Please make sure your macOS is fully up to date by installing any update for your macOS:

https://support.apple.com/en-us/HT201541

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

Next, download and install the latest drivers below:

https://support.apple.com/kb/DL1888?locale=en_US

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

Shlomi