Unable to print on 8.5"x14'" paper on HP Envy 4500.

[Stickler4detail]

As soon as I change the paper size to 8.5"x14" the Plotter setup manager tells me that size is not compatible with the device. When the drawings we're being done on my old Gateway laptop it was Ok. Now with the HP laptop I can draw but not print with the HP ENVY 4500. It would be real helpful if I could have someone talk me through this.

[Jay_G24]

Hi @Stickler4detail

Welcome to the HP Support Community. I'd be happy to assist you with the "unable to print on 8.5x14" issue. 

To better assist you - 

1)What is the paper type?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

Try the below suggestions-

Launch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

1. Open the document or photo on your computer, click File or the menu icon , then click Print.

   A Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

   • Microsoft Word: Click Printer Properties

   • Paint and WordPad: Click Preferences

   • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

   • Adobe PDF Reader: Click Properties

3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

   Figure : Example of a printer Document Properties window

   

4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

You can  refer to  printer settings user guide 

Hope this helps! Keep me posted. 

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