What does this error code: b8be9dd0 mean

[jsjohnston]

Trying to print an invoice from my medical clinic, which I have done before, and got this message

B8BE9DD0

[Mans]

@jsjohnston 

Hello,

As a first step, please follow the instructions in the HP link below.

• HP OfficeJet Pro 8700 Printers - Paper Jam Error.
  

If the issue continues, please reset the printer as follows:

1. On the printer control panel, click four times on the back arrow (the arrow is inactive).
2. A hidden menu will appear, click Support menu.
3. Scroll down to Reset Menu, and validate with OK.
4. Scroll down to Semi-Full reset, and validate with OK.
5. The printer will shut down, please restart it.
6. Please reconfigure the printer.

Don't hesitate to contact me in case of need.

Best regards,

[jsjohnston]

I was not able to make the back arrow stay on to press 4 times.  I checked the whole printer front, back and inside the printer cartridge for paper jam or any paper residue.  I found none.  Is that error code mean a paper jam?

Thank you for your help

[Mans · Accepted solution]

@jsjohnston 

Thanks for your return,

The non-HP video below, allows you to access the printer's hidden menu, then follow the instructions in my previous answer.

https://youtu.be/YsyScwC1KVU

I remain at your disposal in case of need.

Best regards,

[jsjohnston]

Thank you for your help.  I was able to reset the printer and the message went away.  Thank you!  I appreciate your assistance.  And the printer updated too so that was a plus!