HP ePrint registration link from EWS is outdated

[WerewolfFrancis]

The provided link from the EWS to link the printer starts with https://h30495.www3.hp.com/ then followed by a set of variables necessary for the registration. Unfortunately, the link is a depreciated HP Connected (with its certificate expired last 2022) - this causes the account linking to fail. What's the updated domain for HP Smart to link this printer? The ePrint service works but with a pre-generated username (someRandomString@hpeprint.com). I prefer to set a custom ePrint email address.

[ShlomiL]

Could you please clarify your HP printer model?

Also, please confirm your printer is not listed within below support document:

https://support.hp.com/us-en/document/ish_3579171-3502855-16

Shlomi

[WerewolfFrancis]

It's a DeskJet 5820 AIO. I checked the EOL list your provided and it appears that my printer model is still supported. The printer is able to activate HP ePrint through EWS without issues. The account linking part is the only issue.

[ShlomiL]

Thanks for clarifying @WerewolfFrancis.

Please print a Printer Status Report as listed below:

https://support.hp.com/us-en/document/c04901196

What is the Firmware version listed on section 7 of the printed report?

Shlomi

[WerewolfFrancis]

Firmware Version: KWP2FN2029AR

Firmware Patch Version: 0

[ShlomiL]

Thanks for clarifying @WerewolfFrancis.

Please follow the 'How do I change my ePrint email address?' section below to change the HP ePrint address directly from the HP Smart site, not from the EWS page of the printer:

https://support.hp.com/au-en/document/ish_2060244-1929404-16

If that fails, please remove web services from its EWS Page, enable back the feature and then re-add the printer to hpsmart.com and customize its ePrint address.

Please let me know how it goes,
Shlomi

[WerewolfFrancis]

The printer is not present on hpsmart.com since it requires me to link the printer for it to be visible. The linking procedure says that I need to disable-enable Web Services through EWS. As stated on the hpsmart.com website, a factory reset is required to register the printer. I’ve reset the printer multiple times and it already printed the ePrint Congratulations page multiple times but the account linking part keeps on failing. The autodirect website given by the EWS keeps on saying “the connection has been reset”

[ShlomiL · Accepted solution]

Hi,

Please Disable Web Services and enable it back on.

Upon web services are enabled, an information sheet will be printed within several minutes, with either a random hpeprint.com address or a listed Claim Code.

Login to HPsmart.com and add a printer, then type the listed claim code if any such is listed, or the part of the email listed prior to @hpeprint.com (This is a valid claim code for 24 hours from enabling web services), then you will be offered with an option to change the HP ePrint address for your printer through the hpsmart.com site.

If you fail during the process, please clarify with much details as possible.

[WerewolfFrancis]

Many Thanks, ShlomiL

It did print the congratulatory page after re-enabling ePrint with the randomly generated ePrint email address on it. I used the string before @hpeprint.com as the claim code on https://www.hpsmart.com/newprinter and it was successful.