F4200 All-in-One scanner suddenly not working

[Rufels]

I have been very happy with my HP Deskjet F4200 All-in-One printer/scanner.

Suddenly today the scanner refuses to wrok.

I get a report:

ERROR

The scan cannot be performed because another program has control of the HP imaging device.  Try the following steps.  After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.

I do NOT have any other program open.  I closed the printer/scanner program, shut down the computer - but problaem remains.       What do I do now?

Do I uninstall and reinstall??  Or something else??

Please someone advise

Ruth

[Sunshyn2005 · Accepted solution]

Hi @Rufels 

I would be happy to help you scan from your F4200 again. The following document addresses the very issue you have described; 'Another program has control of the scanner' Message Displays on the Computer When Scanning.

I hope this helps.

[Rufels]

Thanks Sunshyne2005.

I received a solution from someone already.  It works but is a very roundabout way, and has to be repeated for each scan to iMac.

It entails:  Applications > Preview > File > Import from Scanner > select computer or Include Network Devices.

You see - rather longer than a simple "scan" instruction as before.

I might try your suggested fix.  Thanks

R