SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

[profgail]

Within the past year I purchased a new laptop with Windows 8 Installed. I've done some research on this and it seems there are many people with their HP printers going offline with wireless routers. This is very frustrating and I would expect HP to come up with an uncomplicated fix. Thanks.

[Rainlife]

Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network.

(If you don’t know how to do this, write back and I will explain).   CAN YOU EXPLAIN HOW TO DO THIS?

[profgail]

Turns out a lot of HP customers have this problem. Someone on this forum stated that after several months of trying to resolve the issue, they discovered the problem. They had to make the printer's IP address static instead of dynamic. That worked for me! Thanks.

[JSOtt]

Assuming this is a home/small office network, and not a school or corporate network...

On a computer on the same network,in a Windows DOS box (cmd.exe), type after the >  

    ipconfig /all

Find the computer's active connection interface (LAN or wireless depending if you're plugged in via ethernet cable or using wifi). Look for the Default Gateway listed for this connection. That should be your router's IP address. Go to this IP address by web browser to access your router's web based interface (nb whoever set up the router may have it password protected, or it may be using the default for that router model (Google's your friend if you don't have your router user manual handy). Somewhere in the router settings here will be a range of IP addresses specified for DHCP/dynamic assignment.

More info in this topic page 17 here:

http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/SOLUTION-to-your-HP-printer-going-offli...

[KISACA]

I have a Macbook and Mac operating system so how do I set a static IP address for my HPPhotosmart printer?

[Soup2]

wireless laptop shows printer offlin HP4625

[JSOtt]

On a MAC, find your router's IP address and netmask in System Preferences->Network->(your active connection)

Next, visiting that IP address by browser should get you to your router's web interface. Your router webpage may be password protected. Here, you will need to find the wireless DHCP settings. Look for the DHCP (aka dynamic) range. Choose an IP address for your printer which is OUTSIDE of that range. 

The manual/user guide for your printer will instruct you how to access the printer configuration settings by one of the following methods:

- control panel on the unit
- browser-based web interface (hint: print a status report from the unit to find the printer's current IP)
- configuration utility via printer properties
- command line interface (for advanced users)

Once you're in the printer configuration, find its network settings and turn off dynamic (DHCP)/turn on static IP. Set the static IP to use which you determined to be outside of your network's dynamic range, and set the netmask if it does not already match the one you found. Remember to save before exiting. If you were successful in setting the static IP, you can view the printer web interface (provided there is one) by browser at the new IP address.

[rorykeene]

This is absolutely amazing. It works perfectly. Thank you Medic 

[Godsgr82me]

Well, if this works..........I think I love you!:smileywink:

[AWeatherill]

Hi there,

After numerous attempts to fix my printers connectivity problems with the use of many different help sheets and forums I finally stumbled upon this one and I managed to fix my printers problem.

Thanks so much for all your help! I will reccommend you to anyone and use your tips to help others.