paper jam error message - HP Officejet 8500 pro - please help, deployed no return option

[ptcplus1]

HP. officejet pro-8500 printer has a massege 'paper jamm',there is no paper jam. turned off & on the massege still there, with clicking noise...........please help

[Patstin]

I spent the night wondering where was my missing piece.  I push left on the black cyclinder and rotated the black gear at the end of the cylinder backward.  The arm finally came forward and slipped into place.  I still cannot get the printer to work.  Mine no longer reads the jam message and is no longer clicking.  It now clunks and reads a carraige message jam, "open carriage door and clear jam".  Hope this helps you.

[massahosa]

You need to spray wd40 inside of the back plastic housing and take a pencil like object and move the spring loaded rod back and forth to lubricate. Take your finger and move the white plastic gears to free up the arm. HP could fix this with a simple technical bulletin. They certainly can't read as this fix definitely solves the problem. Their foreign call centers are a waste of time. I should be on their payroll

[luvarizona]

I did the WD-40 repair. It worked for about 1 month. Paper Jam back. Today I packed it up and brought it to the recycle center. No more paper jam!

 Will never pay more than $99.00 for an all in one printer again.

[WINT71ME]

  I have read through all of these posts

Where or how did you get the parts? 

What are your other suggestions?

Thank you.

[WINT71ME]

I live in the woods with no neighbors. It is far more satisfying to take it out back and use it for target practice.

[tleco9956]

this is a piece of Junk

I bought a HP K5400 a few years back for $100. I used Continous inks and was able to print 30,000 pages before throw it away (in working condition)

I bought a HP L7780 with 2 yrs ext wuarantee. Unfortunately it was sitting in the closet for 3 years and ext gurantee expired. The ADF broke after 1 week. I was able to use the printer for about 6 months until the error message said there is problem with Print head even thought the print head is new. I trashed the L7780 and open the 8500 which I bought back in May 2010 for $100.

The printer will print but will miss every other 1 inch (created a horizonal stripes). It tooks 2 hours with tech support and they are sending me a replacement. Next morning, the printer works perfectly. I guess it took a day for the print head to fill the ink.

Today I have problem with the Paper Jam error. I've tried many tips from this forum and nothing worked.

I noticed that the print head will move to the left but not all the way. Out of frustration, I pulled the print head extremely hard to the far left and did a head alignment.....Some miracle reason - it works.

I am waiting for the replacement. I figure if I can print 2000-3000 pages then I can throw it away

[tleco9956]

FYI - It works for 3-4 pages and the same message came up again - Truely a Piece of $^&%&&&^

[andersj9]

have removed the white gear/cog, and retainer housing it. If you can provide replacement parts and step by step replacement instructions, please contact me at {Personal Information Removed}  thanks

[mtbaughs]

Hi All,

I would not suggest using any kind of solvent or lubricant inside the product. The results may further damage the product and may make it unsafe to use.

Follow the specified solution for the product:

Paper jam

http://support.hp.com/us-en/document/c01617494

Carriage Jam

http://support.hp.com/us-en/document/c01618201

If the above solutions are followed correctly and they do not correct the issue, the product likely needs to be replaced - serviced.