• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-03-2024 09:50 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

HP employee SandyTechy20 helped resolve this issue for someone else in January 2023 by sending the user instructions to partially reset their 9015e that was stuck in the Validating... Please wait screen. Can you offer me the same instructions? This has persisted for over a week now. Thank you!

Category:
Reply
3 REPLIES 3

‎05-03-2024 11:11 AM - edited ‎05-03-2024 11:12 AM

HP Recommended

You should watch this video

 

Do not do the full, or OOBE reset as you may be asked to insert your original setup cartridges which you are unlikely to have and HP does not sell them. Even if you still have them they are likely to be empty and useless.

 

This video shows how to connect to modem
https://www.youtube.com/watch?v=wnIxWe9atfY

 


These are the full feature drivers for windows dated April 18, 2024
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6100-SJ0001_Full_W...

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎05-03-2024 11:26 AM

HP Recommended

I watched the video and it applies to a different HP printer model. I am unable to execute any of the steps because my screen is stuck in the validating mode. I can push no buttons as instructed. Please suggest something I can do that bypasses the screen that is inaccessible to me given this dilemma. Thanks!

Reply
Was this reply helpful? Yes No

‎05-03-2024 12:55 PM

HP Recommended

Should have worked for 9015e. Try pressing 4 or more times in that bottom left corner as soon as you power it on

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Officejet-Pro-9015-factory-reset/td-p/8....

 

Else contact HP and you may need to call several times.

 


Click here for world-wide contact info

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.