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‎10-09-2019 07:23 AM

HP Recommended
Product: c309n

After updated my printer (C309n) via the HP Support Assistent if does not print black.

I tried a new (original) black cartridge but no succes

Display gives the status that black cartrige is full but the printout gives me info that the black cartridge is empty.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2019 10:21 AM

HP Recommended

@KeesV1

 

Do you experience the same issue when making photocopies?

 

If You are unable to print in black while making Photocopies, cleaning the Printhead and check if that helps. Please refer to this Link: https://support.hp.com/us-en/product/hp-photosmart-premium-touchsmart-web-all-in-one-printer-series-...

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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1 REPLY 1

‎10-11-2019 10:21 AM

HP Recommended

@KeesV1

 

Do you experience the same issue when making photocopies?

 

If You are unable to print in black while making Photocopies, cleaning the Printhead and check if that helps. Please refer to this Link: https://support.hp.com/us-en/product/hp-photosmart-premium-touchsmart-web-all-in-one-printer-series-...

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Was this reply helpful? Yes No
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