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‎09-20-2016 01:21 PM

HP Recommended
Product: HP Envy 5540
Operating System: Mac OS X 10.6 Snow Leopard

I canceled a print job and now my printer won't print and has this "!" next to the selection in the print dialog box. I turned the printer off and on, and restarted my Mac, but it still won't print.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2016 03:06 AM

HP Recommended

Hi @katiam

 

I would recommend trying to clear your print queue and have attached instructions below on how to do it (Step 3)

Link

 

Thanks

Caroline 

Although I am a HP employee, I am speaking for myself and not for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎09-21-2016 03:06 AM

HP Recommended

Hi @katiam

 

I would recommend trying to clear your print queue and have attached instructions below on how to do it (Step 3)

Link

 

Thanks

Caroline 

Although I am a HP employee, I am speaking for myself and not for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-21-2016 10:06 AM

HP Recommended

Thanks! I was able to talk with a support rep and went through the process you described. It worked.

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‎09-23-2016 04:35 AM

HP Recommended

Hi @katiam

 

Great to hear you got sorted and happy printing. 

 

Thanks

Carrie 

Although I am a HP employee, I am speaking for myself and not for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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