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‎10-23-2017 06:25 PM

HP Recommended
Product: HP Envy 4655

Is there new firmware I need to install on my HP Envy 4655 so that it works with Apple ios 11.0.3?  I am using the same network on both printer and iPhone.  The iPhone recognoizes the printer but when I enter "Print", it says contacting printer and nothing happens.

 

Thank you.

Mary

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2017 11:18 PM - last edited on ‎10-24-2017 07:06 AM by Retired

HP Recommended

Hi, 

 

 

    There is a bug running on the 11.0.x IOS version but there is a workaround without using the HP smart App.

 

 

1. Tap wireless icon of the printer

2. Click the gear (usually at the bottom left)

3. Look for advanced settings

4. Disable IPv6 ( Slide on and off)

5. Turn OFF the printer ( keep it off)

6. Press and hold the POWER + HOME of your IOS device

7. Wait for the Apple logo to show up

8. If iOS doesnt power on after the reset Turn it back ON by pressing the power BUTTON

9. Go to the settings of your iOS and make sure it gets connected to your wifi where you connected the printer too

10. Turn off the BlueTooth of your iOS temporarily ( just turn it ON when you need it )

11. Turn back ON the printer

12. Wait for the blue light wireless indicator to turn SOLID

13 Start printing. it is 101% working

 

 

I will be happy to answer any questions related to your printer ( Specialized in apple product )

 

I will be happy to answer any questions related to your printer ( Specialized in apple products )

Please do not forget to click the THANKS button if this helped you!

View solution in original post

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7 REPLIES 7

‎10-23-2017 07:11 PM

HP Recommended

@canetr

 

There is a hiccup with iOS 11. update. Please try HP Smart app to print

 

          https://itunes.apple.com/au/app/hp-smart/id469284907?mt=8

 

Regards.

BH
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‎10-23-2017 11:18 PM - last edited on ‎10-24-2017 07:06 AM by Retired

HP Recommended

Hi, 

 

 

    There is a bug running on the 11.0.x IOS version but there is a workaround without using the HP smart App.

 

 

1. Tap wireless icon of the printer

2. Click the gear (usually at the bottom left)

3. Look for advanced settings

4. Disable IPv6 ( Slide on and off)

5. Turn OFF the printer ( keep it off)

6. Press and hold the POWER + HOME of your IOS device

7. Wait for the Apple logo to show up

8. If iOS doesnt power on after the reset Turn it back ON by pressing the power BUTTON

9. Go to the settings of your iOS and make sure it gets connected to your wifi where you connected the printer too

10. Turn off the BlueTooth of your iOS temporarily ( just turn it ON when you need it )

11. Turn back ON the printer

12. Wait for the blue light wireless indicator to turn SOLID

13 Start printing. it is 101% working

 

 

I will be happy to answer any questions related to your printer ( Specialized in apple product )

 

I will be happy to answer any questions related to your printer ( Specialized in apple products )

Please do not forget to click the THANKS button if this helped you!
Tags (1)
Was this reply helpful? Yes No

‎10-24-2017 06:44 AM

HP Recommended
Yes. The printer is working with my iPhone. Thank you very much. I contacted Apple support and they couldn’t help. They suggested I contact HP support because I may need firmware update. I hope Apple knows about this bug and correct it in its next release. Assuming it does, will I still be able to print with IPv6 off?

Mary
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‎10-24-2017 06:47 AM

HP Recommended
Thank you for your suggestion. I used the procedure outlined in HP Tech Support’s response and the printer works.

Mary
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‎10-24-2017 09:45 AM

HP Recommended

Thank you even a non tech Nanna managed to fix with your instructions. Does the disabled IPv6 need to be switched back to on at some point?

 

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‎10-26-2017 01:23 AM - edited ‎10-26-2017 01:58 AM

HP Recommended

@ canetr > The answer is Yes, You should be capable of sending print jobs even just the IPv4 ON

 

@Nanna > The answer is NO

I will be happy to answer any questions related to your printer ( Specialized in apple products )

Please do not forget to click the THANKS button if this helped you!
Was this reply helpful? Yes No

‎10-27-2017 10:45 AM

HP Recommended

This fix worked for my iphone6 and it automatically also enabled my iPad to work. Thanks !!!

 

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