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‎05-13-2024 07:44 AM

HP Recommended

I got code 0XB94DA7E6 on HP office jet 4652. It wouldn’t turn off, I unplugged it, waited, plugged it back in and it still didn’t work.

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1 REPLY 1

‎05-14-2024 12:42 PM

HP Recommended

Hi @Certified7777,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code 0XB94DA7E6 on your HP OfficeJet 4652 printer suggests a hardware issue. Here are some steps you can try to resolve this issue:

1. Reset the Printer:

  • Unplug the Printer: Disconnect the power cord from the printer and from the wall outlet.
  • Wait: Leave the printer unplugged for at least 60 seconds.
  • Plug Back In: Reconnect the power cord to the printer and the wall outlet.
  • Turn On: Try to turn on the printer.

2. Check for Paper Jams:

  • Open the printer to check for any paper jams or obstructions inside the printer.
  • Remove any jammed paper carefully.
  • Close the printer and try turning it on again.

3. Check for Firmware Updates:

  • Ensure your printer’s firmware is up-to-date. You can usually find firmware updates on the HP support website.
  • Download and install any available updates following the instructions provided on the site.

4. Reinstall the Printer Software:

  • Uninstall the current printer software from your computer.
  • Download the latest printer software from the HP support website.
  • Install the new software and try reconnecting your printer.

5. Perform a Partial Reset:

  • Unplug the Power Cord: Disconnect the power cord while the printer is still on.
  • Wait: Wait for 60 seconds.
  • Press and Hold: Press and hold the # and 3 buttons on the printer.
  • Reconnect Power: While holding the buttons, reconnect the power cord.
  • Release Buttons: Once the printer starts, release the # and 3 buttons.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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