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‎05-03-2024 05:13 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Other

 HP Office Pro 9010 series printer (8D884E).

Document Feeder Jam Error message. 

I have literally torn this thing apart and run through every 'solution' I can find. Turned off power and disconnected for 60 seconds, opened every crevice I could find to find any stuck paper or torn paper, turned it upside down to see if any paper was stuck, cleaned the paper pickup rollers, tried running different thicknesses of paper through the feeder, all resulting in NADA. No clue what might have been causing this and I can't get it reset. Tried running different thicknesses of paper through the feeder. I'm open to any and all suggestions.

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1 REPLY 1

‎05-03-2024 06:03 PM

HP Recommended

If there is no apparent jam and the error occurs as soon as you turn it on then there is a good chance that a sensor in the path has failed. Not easy to track down as sensors are hard to get at and there is no built in  diagnostics for individual sensors.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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