Envy 4520 won't print my Outlook emails

[bwlngnt]

I just purchased the Envy 4520 and so far, I don't have any problems printing from programs on my computer, EXCEPT for my email messages in my Outlook.  There are no error messages or anything.  I checked the printing status and there's no documents waiting.  When I click to print, nothing happens.  What's wrong?

[sandytechy20 · Accepted solution]

@bwlngnt

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Envy 4520 Printer does not print from outlook emails. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?

Meanwhile

Clear Printer Spooler Files and Enable the Spooler Service:

• Press the Windows key and R at the same time, to show the run command line.

• Type "Services.msc" (without the quotation marks).

• Double-click "Printer Spooler" in the Services list.

• Click Stop and click OK.

• Navigate to "%WINDIR%\system32\spool\printers", right click on the document and left click to delete the job.

• Run "Services.msc" (without the quotation marks).

• Double-click "Printer Spooler" in the Services list.

• Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

If the issue persists, disable the bidirectional support:

• From Devices and Printers window.

• Right-click the printer, and then click left click Printer Properties.

• Click the Ports tab.

• Make sure that the Enable bidirectional support checkbox is unchecked. If it is checked, click the checkbox, click Apply, and then click OK.

Let me know how it goes.

Cheers.

[bwlngnt]

Thanks a bunch, sandytechy20!  I tried clearing the printer spooler files (first section) and it worked!  I didn't have to go any further.  You made my night!   

[Flower_Bud]

Hi @bwlngnt,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

[GkarB5]

---

@sandytechy20 wrote:

@bwlngnt

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Envy 4520 Printer does not print from outlook emails. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?

Meanwhile

Clear Printer Spooler Files and Enable the Spooler Service:

• Press the Windows key and R at the same time, to show the run command line.

• Type "Services.msc" (without the quotation marks).

• Double-click "Printer Spooler" in the Services list.

• Click Stop and click OK.

• Navigate to "%WINDIR%\system32\spool\printers", right click on the document and left click to delete the job.

• Run "Services.msc" (without the quotation marks).

• Double-click "Printer Spooler" in the Services list.

• Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

If the issue persists, disable the bidirectional support:

• From Devices and Printers window.

• Right-click the printer, and then click left click Printer Properties.

• Click the Ports tab.

• Make sure that the Enable bidirectional support checkbox is unchecked. If it is checked, click the checkbox, click Apply, and then click OK.

Let me know how it goes.

Cheers.

---

I have the HP Officejet Pro 8500 Premier AIO Printer A909n connected to my Windows 10 PC.  Just like the OP, I can't print  any email messages from Outlook.  This issue started since I recently got this new Windows 10 PC a few months ago.  I have followed your solution steps listed under "Clear Printer Spooler Files and Enable the Spooler Service" - but this does not fix the problem.  Then I tried disabling bidirectional support but I do not see a Ports tab  after I left-click Printer Properties. I've also downloaded & ran the HP Print and Scan Doctor for Windows - but it didn't resolve the problem.  I've also checked to make sure that I'm running the most up-to-date drivers for this printer.