Error Message Printer Failure problem with ink or or printer

[Ed-L]

hp officejet pro 8600 was printing normally.  Stopped printing because the Cyan print cartridge was empty.  Replaced the cartridge with an HP Cyan 951 ink cartridge.  Closed the door and the following message came up.

"Printer Failure.  

there is a problem with the printer or ink system. Turn printer off then on.  If you continue to get this message contact HP"

I suspect a defective cartridge?  But I don't really know

[Elohi_NR]

Hi @Ed-L,

Welcome to the HP Support Community. 

I'd be happy to help you! 

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

• Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

• Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

•    WARNING:
• You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

• Lift the carriage latch.

Figure : Lift the carriage latch

1. 

• Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

• Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

Figure : Reseat the printhead

1. 

• Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
• Lower the carriage latch.

Figure : Lower the carriage latch

1. 

• Verify that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

• Carriage latch is down
• Close the cartridge access door.
• Reconnect the power cord to the rear of the printer.
• If the printer does not turn on by itself, press the Power button to turn it on.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

• From the home screen on the printer control panel, touch the HP ePrint icon .
• Wait for the printer to connect to the HP ePrint server.
• When the printer connects to the server, the HP ePrint status displays.
• Touch Settings on the bottom left corner of the screen.
• Touch Printer Update, and then touch Check for Update Now.

You can refer to this HP document for more assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Ed-L]

Thank you for your assistance.  The steps regarding  the print head and reboot did not fix the issue.  The print failure notification can't be cleared from the screen so I am unable to update the firmware.   Thank you again for your help.

Ed-L

[Elohi_NR]

Hi @Ed-L,

Thank you for performing the recommended steps, I see that it has not helped. 

This looks like a potential hardware issue.  I recommend you contact phone support for service options. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[abkuen]

I have attempted to follow the instructions for the Printer Failure message "there is a problem with the printer or ink system". I have turned on and off. I followed instructions to lift ink carriage and moved back an forth, unplugging from the back etc...It still does not work. Any further assistance would be helpful.