Event code 71.02.4A

[SandJ93]

HP Officejet Pro 8025

--Printer Failure--

[Rachel571]

Hi @SandJ93,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 71.02.4A on your HP OfficeJet Pro 8025 indicates a printer failure that typically requires troubleshooting or possibly professional repair. Here are the steps you can take to try and resolve this issue:

Step 1: Perform a Power Reset

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Printer: Disconnect the power cord from the back of the printer and the wall outlet.
3. Wait: Wait at least 60 seconds.
4. Reconnect the Power Cord: Plug the power cord back into the printer and the wall outlet.
5. Turn On the Printer: Press the power button to turn the printer back on.

Step 2: Check for Paper Jams

1. Open All Access Points:
   • Open the paper tray and the top cover.
   • Remove the ink cartridges and inspect the carriage area.
2. Inspect for Paper Jams:
   • Look for and remove any paper jams or obstructions.
   • Ensure there are no small pieces of paper stuck in the rollers.
3. Reinstall the Ink Cartridges:
   • Reinstall the ink cartridges and close all access doors.

Step 3: Update the Printer Firmware

1. Connect the Printer to Your Computer:
   • Ensure your printer is connected to your computer via USB or is on the same network.
2. Visit the HP Support Website:
   • Go to the HP Customer Support - Software and Driver Downloads page.
3. Enter Your Printer Model:
   • Type “HP OfficeJet Pro 8025” and select your printer.
4. Download the Firmware Update:
   • Download and install the latest firmware update for your printer.

Step 4: Perform a Factory Reset

1. Open the Printer Menu:
   • From the printer control panel, go to Settings or Setup.
2. Navigate to Printer Maintenance:
   • Select Printer Maintenance or Printer Setup.
3. Find Restore Settings:
   • Choose Restore Settings or Restore Factory Defaults.
4. Confirm Reset:
   • Follow the prompts to confirm and initiate the reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support