HP Office Jet 8600 wont print. Error reads "Out of paper" with tray loaded. Prints copies and demos.

[rays7]

Had already printed several documents.  Tried to print another and received error message "Out of paper"  removed paper tray and added more paper to what was there.  error message returned.  Shut off printer and disconnected.  Reconnected and still error.  Rebooted computer.  Still error "Out of Paper"  Went into "Support" memu and did partial reset.  Error message still "Out of paper" when trying to "print", but can still do "copy" and "demo" sheets.

No recent changes to software or drivers.  

Any solutions or suggestions would be appreciated.

[Rainbow23 · Accepted solution]

@rays7,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you get an error message "Out of paper" while printing from your HP Officejet Pro 8600 e-All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues

And here's the step by step guide for you in the link: An 'Out of Paper' Error

If the issue persists, then this could be a hardware issue with the unit.

Hence, you may need to contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.
 

[rays7]

Want to thank Rainbow23 for response.  Even though I couldn't access the link, the comment about dust and debri made sense so I turned the printer over and brushed, and air blasted the metal plates on the bottom and voila, the printer now workd just fine.  Thanks for reminding me that it's usually the simple, basic things that make the difference.