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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP OfficeJet 9020

Running MacOS Sonoma 14.4.1

HP OfficeJet Pro 9020 won't print more than 2 pages of a multi-page document without a message that the output tray is full.

 

When I entered the basic problem, the suggestion was to update the Firmware.

I tried upgrading the Firmware, but got a message was that the Firmware Updater does not contain upgrades for my device.

 

Please advise.

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