HP Officejet 4630-paper too short

[edouble123]

I get the following message when trying to print using regualr letter sized paper, paper too short, not print paper is less than 4.9"/12.5 cm please help:smileysad:

[DavidSMP · Accepted solution]

Hi @edouble123,

Allow me to welcome you to the HP forums! 🙂  This is a great location to get resolutions and interact with experts from the community. I understand that there is a paper mismatch issue with the printer. It will be a genuine pleasure to assist you. 🙂

You’ve done great diagnosing the issue from your end and kudos to you for that.  You are a valued HP customer and it is paramount that we address this issue. It is a genuine pleasure to share this platform with you. 🙂

 Please visit this link to try and correct the situation: http://support.hp.com/us-en/document/c03275134

If nothing works, I will send you a private message to perform  a semi full reset as a last resort. This will restore the printer to factory defaults. After performing a semi full reset try to print and check how it pans out.

This will work as long as the printer does not have a hardware issue. If this doesn't work then the issue could be hardware related and the printer needs to be serviced.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[edouble123]

Thank you David for attempting to try to fix my issue I repeated step 1 again as I have did before and the settings were correct. however, this time when I plugged in the usb cord for the printer (not using the wireless setting b/c I don't have wifi at home) and it stated my port was not strong encough for the usb connection I googled that and followed the directs to reset the port and reset my computer, and " Voila" it works, thanks for so much for your encouragment, Erica.

[DavidSMP]

Hi @edouble123,

I am happy for you. Awesome to know that the issue has been resolved. I hope things work great for you. Please reach out anytime and I'm always there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂