HP Officejet Pro 8600 e-All-in-One Printer - N911a copy settings/resize issue

[mcsarge]

I used to be able to 'custom' resize anything I wanted to copy.   All of a sudden it only lets me resize at 100% and nothing else.   What can I do to return to that original setting.

I've checked for updated software/drivers and system tells me I'm up to date on that.

thank you...

Maria

[Riddle_Decipher]

@mcsarge

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you are no longer able to change copy/resize settings on your printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reset the printer?

Have you attempted to update the printer firmware?

While you respond to that, here's what you need to do:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS - Select the options that you prefer and it should work.

(By the end of this article all the issues should be resolved)

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[mcsarge · Accepted solution]

I've done the resetting, unplugging, and that did not help.   I finally had to go into the HP printer asssistant  settings,  (Printer Home Page (EWS) and there I noticed that the  printer was copy on full size and it had the 'custom' setting which I clicked and left it that way.   Clicked apply and sure enough the printer screen now shows the custom option so I can copy something at the  'size' want.   Done.

Thank you for the response.......Maria

[Riddle_Decipher]

@mcsarge

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂