HP Smart stuck on opening screen. "Retrieving information from Microsoft Store" MSF window 10 Pro

[M234sdw1]

HP Laser Jet MFP M234sdwe printer is showing a 79 error on the display with a solid orange exclamation point light. I have attempted various solutions without success. Want to uninstall HP Smart and then reinstall it, but facing an issue as HP Smart is stuck at the opening screen displaying "Retrieving information from Microsoft Store" on Windows 10 Pro.

[Rachel571]

Hi @M234sdw1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issues you're facing with the HP Smart app getting stuck and the error 79 on your HP LaserJet MFP M234sdwe can be quite frustrating. Let's address both issues systematically to hopefully resolve them.

Fixing HP Smart App Stuck Issue

First, let's focus on resolving the problem with the HP Smart app:

Force Close HP Smart:

• If the app is frozen, you can force close it by opening the Task Manager (press Ctrl+Shift+Esc on your keyboard), finding HP Smart in the list, clicking on it, and selecting "End Task."

Clear Microsoft Store Cache:

• Sometimes, issues with the Microsoft Store can affect apps like HP Smart. You can reset the Microsoft Store cache by pressing Win + R to open the Run dialog, typing wsreset.exe, and pressing Enter. This command clears the cache without affecting your installed apps.

Uninstall and Reinstall HP Smart:

• To uninstall HP Smart, go to Settings > Apps > Apps & features, find HP Smart in the list, select it, and click "Uninstall."
• After uninstalling, restart your computer.
• Reinstall HP Smart by downloading it from the Microsoft Store.

Update Windows and Microsoft Store:

• Ensure your Windows 10 and Microsoft Store app are up to date. Go to Settings > Update & Security > Windows Update and check for updates.

Addressing the Printer Error 79

Now, let's tackle the error 79 on your printer, which is usually related to a firmware or hardware issue:

Hard Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1 minute.
• While the printer is unplugged, press and hold the power button for 30 seconds to discharge any residual power.
• Plug the printer back in and turn it on.

Check for Firmware Updates:

• Sometimes, error 79 can be resolved by updating the printer's firmware. Check the HP website for any available firmware updates for your model.

Isolate the Printer:

• Disconnect any network or USB cables. If the error clears when the printer is isolated, it might be caused by something on the network or a connected device. Reconnect devices one at a time to identify the culprit.

Reinstall Printer Drivers:

• On your computer, uninstall the printer drivers from Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer model and select "Remove device."
• Download and install the latest drivers from HP’s official website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support