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‎05-03-2024 03:58 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

I have, unplugged, waited and re-plugged my printer, still says "Validating...please wait" .

Please help.

 

HP9015e Printer.

Category:
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1 person had the same question
1 REPLY 1

‎05-06-2024 03:01 AM

HP Recommended

Hi @lex1125,

 

Welcome to the HP Support Community. 

 

I understand that your printer is Stuck on "Validating...please wait", 

 

Don't worry, I am glad to assist you.

 

You might have to perform a semi-full reset on the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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