How to turn JUST the incoming fax ringer on a HP OfficeJet Pro 6978

[Ressikan]

How to turn JUST the incoming fax ringer on a HP OfficeJet Pro 6978

I want to be able to hear all other fax tones, outgoing, etc.

[praveen196]

@Ressikan Welcome to HP Community!

I understand that you would like to turn JUST the incoming fax ringer on an HP OfficeJet Pro 6978.

Please perform the below steps and check.

Set the fax sound volume
   Use this procedure to increase or decrease the volume of the fax sounds.
   To set the fax sound volume
   1. Touch (right arrow), and then touch Setup.
   2. Touch Fax Setup, and then touch Basic Fax Setup.
   3. Touch Fax Sound Volume.
   4. Touch to select Soft, Loud, or Off.

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[Ressikan]

The Soft, Loud Off is a global setting, not the individual which is what I need.

Again, I want the incoming ringer to be turned OFF, not all the fax sounds which is what your reply suggests.

[praveen196]

@Ressikan

I understand your concerns.

I have checked the manual (Page number 55)

To set the fax sound volume

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Fax Volume.

4. Touch to select Soft, Loud, or off .

You may also access this feature by pressing (the Fax Status button) on the Home screen.

Have a nice day!!

[Ressikan]

Let's try this one last time.

I *ONLY* want the INCOMING RINGER TO BE TURNED OFF

ONLY THE INCOMING RINGER.

[praveen196]

@Ressikan

I understand your concerns.

We can only turn off the volume.

If you turn off the volume, the printer will not ring one he receives a fax

 Have a nice day!!

[Ressikan]

Next time I will buy a Canon.

[praveen196]

@Ressikan

I understand your concerns. 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!