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‎04-11-2023 08:07 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I have a Macbook Pro w/ Monterey 12.6 OS and an HP Envy 7800 printer. The print jobs are stuck in queue and will not print. Suggestions?

4 REPLIES 4

‎04-14-2023 08:06 PM

HP Recommended

Hi @MaryEtta,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes. 

Update the firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎04-17-2023 06:59 PM

HP Recommended

The signal strength appears to not be strong enough.

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‎04-18-2023 02:49 AM

HP Recommended

Hi @MaryEtta,

 

 Which signal strength you are referring to? Could you elaborate more on that?

 

Make sure the printer is not too far from the router not more than 10ft.

Elohi_NR
I am an HP Employee
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‎05-20-2023 02:11 PM

HP Recommended

I can't get it to respond in any way whatsoever.  It can't communicate with my printer, which is on the same network. Thanks anyway.

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