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‎05-14-2024 01:48 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Hello my HP officejet Pro 8610 has an error that reads printhead missing undetected or installed wrong. So I bought a new one and replaced it but it still didn’t fix the problem. When I reset it the error warning is gone but now it won’t do anything 

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‎05-16-2024 06:53 AM

HP Recommended

Hi @LydiaRamos94,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.


This looks like a hardware issue, as after replacing the print head, the issue still persists. I recommend you contact phone support for repair/replacement or other options. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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