My HP Envy 7643 printer will not stay on

[Agriff277]

My HP Envy 7643 printer will not stay on.  After each use it goes offline and has to be unplugged and plugged back in to work again.  This started when we moved recently, so I don't know if a setting got lost in transit.  It's just an annoyance when the printer is on a different floor for where I am usually working, and takes time to start up when in a hurry.

[Jay_G24]

Hi @Agriff277

Welcome to the HP Support Community.

Try the below steps to resolve the issue -

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Step 2: Check the printer port and Windows services status

If your printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if necessary.

1. Search Windows for 'control panel' to open Control Panel, and then click View devices and printers to open the Devices and Printers window.

2. Right-click your printer, select Printer Properties, and then click the Ports tab.

3. Check if your printer uses a WSD port.

   

   • If your printer does not use a WSD port, skip to the next step in this document.

   • If your printer uses a WSD port, continue with these steps.

4. Search Windows for 'services' to open the Services list.

5. Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Startup Type columns.

   NOTE: 

   Some antivirus or firewall software turns these services off due to IT policy. Check with your IT support or antivirus software vendor for help.

   • If the status of both services is 'Running' and the Startup Type is 'Automatic', continue to the next step.

   • If the status of the services is blank and the Startup Type is 'Manual', right click the name, select Properties, set the Startup Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.

6. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.

   • If your printer is no longer offline, the issue is resolved.

   • If your printer is still offline, continue with these steps.

7. Print a Network Configuration Report from the printer Settings or Wireless menu.

8. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.

9. Select Standard TCP/IP Port, and then click New Port.

10. Follow the instructions to add a new port using the information listed on the Network Configuration Report.

    NOTE: 

    A Host Name is preferred when creating the port because the printer IP address may change in a DHCP network.

11. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.

Step 3: Create a manual IP connection (network connections only)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Hope this helps! Keep me posted. 

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