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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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I received the following message on my HP Officejet Pro 8610 printer stating, A problem has occurred with your HP account and you will be unable to print until the issue is resolved. I need to know how to fix this.

Thank you.

1 REPLY 1
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Do you subscribe to the HP Instant Ink service?  Are there any INstant Ink cartridges in the printer?  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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