My printer is not printing anymore and keeps canceling my print orders. Even though I bought a new i

[Popsmoke13]

My printer is not printing anymore and keeps canceling my print orders. Even though I bought a new ink cartridge and loaded it with paper

[Rachel571]

Hi @Popsmoke13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with printer issues, especially after investing in a new ink cartridge. Let's try to troubleshoot the problem. Here are a few steps you can take:

Check Connections: Make sure all cables are securely plugged in, both at the printer and the computer. Sometimes a loose connection can cause communication issues.

Restart Printer: Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on. This can sometimes resolve minor glitches.

Check Print Queue: There might be a stuck print job in the queue that's causing the printer to cancel new orders. Go to the print queue on your computer and cancel any pending print jobs.

Printer Software Update: Ensure that your printer's software is up to date. Sometimes outdated software can cause compatibility issues with your computer's operating system.

Driver Reinstallation: Try reinstalling the printer driver on your computer. Sometimes corrupted drivers can cause printing problems.

Paper Jam: Even if you've loaded the paper, there could be a paper jam inside the printer that's preventing it from printing. Open the printer and check for any obstructions.

Ink Cartridge Installation: Double-check that the ink cartridge is installed correctly and securely. Sometimes an improperly installed cartridge can cause printing issues.

Printer Settings: Check the printer settings on your computer to ensure that the correct printer is selected and that it's set as the default printer.

Test Print: Try printing a test page from the printer itself, bypassing the computer. This can help determine if the issue is with the printer or the computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support