My printer screen is blue with a power symbol in the middle. It won’t print and the screen won’t go

[CLR47]

My printer is Photo Envet7800 All in One.

I was printing and I heard a thunk. The screen turned blue with a power symbol in the center. I couldn’t make it go away or make printer print. The error code is 00829C98. Please help.

[Gaya1239]

Hi @CLR47,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your printer might be experiencing a hardware or software issue. The error code you provided, 00829C98, typically indicates a problem with the printer's internal system.

Here are a few steps you can try to troubleshoot the issue: 

• Power Cycle: Turn off the printer, unplug it from the power source, wait for about 5 minutes, then plug it back in and turn it on again. This simple step can sometimes reset the printer and clear any temporary errors.
• Check for Paper Jams or Obstructions: Open the printer cover and check for any paper jams or foreign objects that might be blocking the printer mechanism. Make sure to remove any obstructions carefully.
• Update Firmware: If possible, check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve software-related issues. Power Cycle: Turn off the printer, unplug it from the power source, wait for about 5 minutes, then plug it back in and turn it on again. This simple step can sometimes reset the printer and clear any temporary errors.

Check for Paper Jams or Obstructions: Open the printer cover and check for any paper jams or foreign objects that might be blocking the printer mechanism. Make sure to remove any obstructions carefully.

Update Firmware: If possible, check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve software-related issues.  Update the firmware on an HP printer

Reset to Factory Settings: If the printer has a reset option in the settings menu, you can try resetting it to factory settings. This will restore the printer to its default configuration, which might help resolve the issue.

• Reset to Factory Settings: If the printer has a reset option in the settings menu, you can try resetting it to factory settings. This will restore the printer to its default configuration, which might help resolve the issue.

Refer to this document:  HP ENVY Photo 7800 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.