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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- OfficeJet 3830
Create an account on the HP Community to personalize your profile and ask a question
04-06-2016 11:17 AM
I have purchased a OfficeJet 3830 All-in-One Printer and installed it last November. However, since a couple of weeks the printer doesn't respond to my laptop anymore (also HP, cannot find exact product name). So printing is not possible, but also scanning to my laptop is not succesfull.
I've tried re-installing the printer and also used the HP Print and Scan Doctor. However, the printer and laptop cannot find one another. They are both connected to the same network, with correct IP and password.
How can I fix this problem and enjoy my printer?
Solved! Go to Solution.
Accepted Solutions
04-07-2016 11:43 AM
Welcome to the HP Community @mpr1980,
I understand you are having trouble connecting your HP OfficeJet 3830 to your Windows 10 computer. I will be happy to help.
MarcelusWallace
I work on behalf of HP
★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!
04-07-2016 11:43 AM
Welcome to the HP Community @mpr1980,
I understand you are having trouble connecting your HP OfficeJet 3830 to your Windows 10 computer. I will be happy to help.
MarcelusWallace
I work on behalf of HP
★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!
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