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‎05-08-2024 12:17 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

My power went out and back on in a thunderstorm.  Now my Officejet Pro 9015e has a blue screen with the error code B8350556 on it, and will not go further to start.  Any ideas what is wrong?

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1 person had the same question
2 REPLIES 2

‎05-10-2024 05:37 AM

HP Recommended

Hi @EmilyJenkins,

 

Welcome to the HP Support Community

 

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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‎05-23-2024 03:49 PM

HP Recommended

i'M HAVING THE SAME ISSUE HOW DO i FIX IT?

 

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