Officejet 3830 getting attention required after adding to wireless or USB network

[Bob-W13]

Printer was working fine. Now I'm getting 'attention required' when trying to printing. I tried removing the printer & adding both USB & Wireless & still getting the problem. It finds the connection & adds the printer on the network without any problem. But within a few seconds after adding it goes to attention required I uploaded new drivers & still NO luck.

Anyone have any ideas?

[Rainbow23]

Hi @Bob-W13,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

I see that your HP OfficeJet 3830 All-in-One Printer is not connecting to the wi-fi network.

Please follow the steps listed below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

Let me know if this works.

Take care and have a good day.

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